Document Type: Research Paper
Department of Industrial Engineering, Islamic Azad University, South Tehran Branch, Tehran, Iran
A necessary condition for achieving organizational success is using a new customized production system and fitting the new customized production system tools with old processes of the organization. This paper provides a model for customizing Renault production system (SPR) to an Iranian automaker company. After defining the framework of customization alternatives by using Nominal Group Technique, the key criteria which are necessary to evaluate and prioritize alternatives, have been established. The relationship map of alternatives and criteria were established by using DEMATEL techniques and MATLAB. Finally, weights of the criteria and alternatives were calculated by using ANP method. Results show that the alternatives representing minimal changes in SPR and mild changes in the organization’s current processes are selected.